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Overview
FAQ
     
  Walz provides comprehensive and secure mail management and mail processing services for Certified, First-Class, and other mission critical documents.

Our team of solutions consultants would welcome the opportunity to design a comprehensive mail management solution to drive direct and indirect costs out of your mail and communication processes.

During the design and implementation phases of creating a solution that will meet your needs, our team will focus on the following:

Secure handling of data
We currently interface with numerous data management systems and are capable of linking with your current in-house platform or third-party solutions. In all cases, we utilize the latest encryption for data transfer and manage client data with the utmost confidentiality and integrity.

100% mail piece integrity
Our focus will always be on maintaining 100% mail piece integrity for you. In giving us your mission critical mail, we realize that you are placing your reputation in our hands. We have multiple proprietary processes which utilize the latest in 2D barcode and camera technology to ensure that each page of every letter is accurate. In addition, our patent-pending Certified Mail fulfillment process is fully automated and ensures that Return Receipts (green cards) always correspond to the correct mail piece.

We stand behind our time commitments
Our focus is to give you the turnaround times that meet your business objectives in the most cost-effective manner possible. Our incentive programs for our production team as well as senior management are based on meeting and exceeding our service level agreements. We take pride in meeting these service level agreements so much so that if we miss our agreed upon deadlines with your mail, we gladly will subtract all associated Walz fees.

Hassle free
In designing a solution for you, we focus on providing the most cost effective strategies to eliminate the burden of producing, organizing, auditing, and storing your mail, submitting it to the USPS, and managing the returned mail. We also are careful not to disrupt your current work flow processes while designing a custom solution for you.

Significant cost savings
We also focus on giving you a considerable Return on Investment (ROI). Cost savings can be seen from reduced staff hours, decreased errors, quicker information retrieval, diminished storage needs and more. It is possible to automate all of the steps on your end and let us do all the work.

Online tracking
To give you the relevant real time information that you need to manage your business processes, we notify you of critical events that take place during the life cycle of your mail. Whether your goal is to be able to call an intended recipient when they do not accept a mail piece or to make images of your letters available within your information management system, we constantly provide innovative data solutions so that you can improve your business objectives.

Returned Mail Management
We also take into account how your returned mail pieces should be handled to make your business processes more seamless. A standard offering utilized by many clients is to have us image and catalog all Return Receipts and returned mail pieces while allowing lookup and retrieval to be quick, accurate and painless. Our system saves you time and frustration, allowing you to focus on the primary needs of your business or organization. Our goal is that you never again spend wasteful hours searching for returned items.

Next Steps
If you would like us to help you save time and money simply call (800) 882-3811 to speak with one of our trained solutions consultants. On average we have found that our new clients save over 30% when implementing a Walz mail solution. When calling feel free to request a Needs Assessment as well as a Return on Investment calculation. We look forward to helping in developing the right solution.

 

 

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